Membership Manager

Position Title:  Membership Manager

Job Description: The UFC Gym Membership Manager(MM) directly reports to the General Manger and will ensure the members receive the highest quality of service and Amenities. The MM will be expected to exhibit the ability to achieve financial targets for the club as outlined in the annual budget. This will be accomplished by motivating, leading, supervising and coordinating the activities of all employees that are engaged in servicing member needs. The MM will demonstrate an aptitude to follow and command all company-wide policies and initiatives to ensure the integrity of the UFC Gym brand.

Requirements:

• 4 year college degree preferred
• 2 years management experience required
• Fitness management experience preferred.

Special Skills

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Responsibilities:

Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber staff.

Sales/Revenue Management

• Demonstrate the ability to lead, motivate, and manage a team.
• Achieve sales goals in all departments.
• Achieve revenue goals through leadership and motivation of employees.
• Execute company programs and promotion to help generate new sales leads for optimum membership growth.
• Ensure the sales team maintains proper tracking forms including any personal stats, payroll or other important information needed to be reviewed.
• Ensure all promotions are effectively communicated to the team and all other appropriate staff.
• Ensure there is ongoing prospecting and lead generation of new prospective members.
• Review all sales-related communications such as proposals, letters and promotional pieces for its accuracy and proper distribution.
• Ensure that the staff is knowledgeable about the clubs programs, facilities and equipment.
• Emphasize the importance of staff involvement in the community by developing relationships through UFC Gym onsites, health fairs and any other networking programs. 
• Ensure pricing requirements and guidelines are adhered to all times. 

Personal Training/Revenue Management

• Demonstrate the ability to lead, motivate and manage personal training department.
• Achieve personal training revenue and session serviced production goals.
• Achieve revenue and production results through the leadership and motivation of employees.
• Implement and support company programs/promotions to generate PT client acquisition for member base penetration.
• Integrate personal training services into membership presentations to maximize the number of orientation sessions scheduled and personal training services sold.
• Ensure Personal Training team follows proper procedures in session redemption.
• Ensure personal training staff understands and adheres to all promotions, policies and procedures.
• Oversee PT Manager/Lead in ensuring all components of departmental objectives are satisfied.

Operations

• Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
• Support employee related problems by following club procedures and documentation.
• Resolve member complaints in an expeditious and tactful manner while following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and communicate information to appropriate staff.
• Ensure visible maintenance items are repaired promptly, proper signage is posted and out of service equipment removed from the floor if possible.
• Enforce that cleanliness is everyone’s responsibility, not just the cleaning crews(s).
• Ensure proper inventory of maintenance parts is adhered to.
• Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
• Build and maintain a consistent schedule to cover all appropriate shifts.
• Assist in the processing and submission of payroll as well as its accuracy.

Financial

• Exhibit an understanding of budgets and income statements.
• Control expenses and the purchasing of club supplies.
• Display an ability to keep expenses at or below budget.
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.

Leadership/Motivation

• Serve as a role model for employees.
• Exhibits servant leadership qualities.
• Communicates effectively by holding weekly and individual meeting with all key club personnel.
• Conduct employee training meetings when necessary.
• Provide an inspirational environment that welcomes honest feed-back from employees and takes action to ensure a quality, working environment.
• Oversee, support, direct and develop department heads.
• Spends necessary time developing, coaching and encouraging employees to always improve.

Profit Centers

• Illustrate an ability to drive profit center revenue such as personal training, retail, etc.
• Monitor flagged check-in’s to increase revenue and collections.
• Demonstrate an ability to increase revenue per member.
• Demonstrates an understanding of gross revenue vs expenses and how profits/margins are calculated

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum membership growth.
• Oversees expense goals by managing expense line items such as payroll, supplies and overall general expenses.
• Ensure that the club meets UFC GYM standards for cleanliness, maintenance, safety, security and physical plant operations.
• Knowledgeable of competitor marketing strategies, promotions and specials.
• Conduct frequent walk through of the club to recognize items needing to be addressed.

Measurement Standards

• Successful management of all financial budgetary goals.
• Ensure club cleanliness meets the standards and expectations set forth.
• Demonstrate professionalism by leading by example.
• Membership retention.
• Timely completion of assigned tasks and projects.